Meow Club Policies
To help us provide a safe, comfortable, and well-organized experience for every cat, please review the following policies before booking.
Boarding Deposit Policy
A $100 deposit is required in advance to reserve and secure your boarding space.
The deposit cannot be paid at check-in and must be received before the reservation is confirmed.
If you need to cancel your reservation, the deposit is fully refundable when cancellation is made at least 48 hours before your scheduled check-in date and time.
Cancellations made within 48 hours of the scheduled check-in time may result in the deposit being non-refundable.
The deposit will be refunded on the day your cat is picked up, provided there are no outstanding charges.
Vaccination & Health Requirements
All cats must be fully vaccinated, and a valid vaccination record is required before boarding.
Cats must be free from skin conditions, parasites, and other contagious illnesses. A basic health check may be performed at check-in.
If your cat has any chronic medical conditions or requires medication during their stay, please let us know in advance.
Boarding Stay Extension Policy
If you need to extend your cat’s stay, please contact us no later than 5:30 PM on the same day.
This allows us enough time to arrange feeding, supplies, room availability, and overnight care.
Requests made after 5:30 PM may still be accommodated depending on availability, but an extension cannot be guaranteed.
If you are unable to pick up your cat at the originally scheduled time, please contact us as soon as possible.
Grooming Appointment Policy
All grooming services must be booked in advance. We do not accept walk-ins.
Please arrive on time for your scheduled appointment.
If you arrive more than 15 minutes late, a $20 late fee will apply.
If the delay is too long, we may need to adjust or cancel the appointment depending on the day’s schedule.
Grooming Pick-Up Policy
Approximately 30 minutes before your cat’s grooming is expected to be completed, our team will contact you by text message or phone call.
Please arrange your pick-up time based on the estimated completion time provided.
The latest grooming pick-up time is 7:30 PM.
If your cat has not been picked up by 7:30 PM, a late pick-up fee of $1 per minute will apply starting at 7:30 PM.
Unexpected Delays
If you expect to be late due to severe weather, significant traffic delays, or another unexpected emergency, please contact us as early as possible.
These situations will be reviewed on a case-by-case basis.